Solving The legacy Conundrum With iBPMs TAKE NOTE (Insights into Emerging Technology) When companies want to implement technologies of the digital age, and access leading-edge capabilities – such as skills-based routing and tracking, native mobile access, social collaboration, robotic process automation and predictive analytics – they have to accommodate the legacy applications somehow, or risk losing what they contain. The question is…
Migrating to S/4HANA? Look Out For These Gotchas TAKE NOTE (Insights into Emerging Technology) This post is the first in a three-part interview series with Brian Burke, global SAP solutions executive with IBM SAP Alliance. Thoughts on Cloud (ToC): While SAP ERP users have until 2025 to migrate to S/4HANA, many businesses are already in the process of migrating…
Pegasystems rolls out new AI and virtual assistant capabilities TAKE NOTE (Insights into Emerging Technology) While virtually all software vendors are promoting new AI capabilities, customer service is one of the main areas where enterprises expect AI to actually drive revenue. Pegasystems is rolling out new artificial intelligence (AI) and virtual assistant capabilities to help customer service agents respond quickly to customers via…
How Bad Polling Data Fooled Everyone Except Trump TAKE NOTE (Insights into SAP solutions and Emerging Technology) Data crunching is only as good as the data you use. If Barack Obama’s 2012 presidential victory proved big data’s triumph for accurately predicting elections, Donald Trump’s 2016 presidential win could demonstrate the opposite. Prior to Trump’s upset win, virtually all national polls showed the…
AI Going Mainstream Faster Than You Think TAKE NOTE (Insights into Emerging Technology) Artificial Intelligence (AI) is expected to have a profound impact on the future of digital business. So, what’s the easiest way for traditional companies to take advantage of AI capabilities? Focus on AI-powered cognitive services—computer vision, machine learning, natural language processing, speech recognition, and robotics. AI Going Mainstream Yes,…